top of page

Shipping Policy

At Down Route 66, we understand that downtime costs money. That’s why we are committed to providing fast, reliable, and transparent shipping across the United States for all your heavy equipment, forklift, and telehandler parts.

​

1. Order Processing Time

  • Standard Orders: Orders placed Monday through Friday before 2:00 PM (MST) are processed and dispatched the same day or within 1–2 business days.

  • Weekend & Holidays: Orders placed on weekends or official US holidays will be processed on the next business day.

  • Special Orders / Heavy Freight: Oversized or freight-required items (e.g., engines, hydraulic pumps, heavy attachments) may require an additional 1–2 business days for custom pallet packaging and freight scheduling.

​

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on the weight, dimensions, and delivery destination.

Note: Delivery times are estimates provided by carriers and are not guaranteed.

​

3. Order Tracking

Once your order has shipped, you will receive an email confirmation containing your tracking number and a link to track your package in real-time.

If you have questions about your shipment status, you can also check your status via our [Track Order] page or contact our support team.

​

4. Freight & Heavy Equipment Delivery

For large or heavy items requiring Freight (LTL) delivery:

  • Unloading Equipment: The receiving location must have a forklift, loading dock, or appropriate lifting equipment to unload the shipment.

  • Liftgate Service: If you do not have a loading dock or forklift at your delivery location, please select Liftgate Service at checkout (additional carrier fees may apply).

  • Inspection Upon Delivery: Please inspect the outer packaging and items for any physical damage before signing the Delivery Receipt (BOL). Note any visible damage directly on the receipt.

​

5. Local Pickup (Utah Store)

Local customers in Utah can opt for Free Local Pickup at our facility.

  • Select "Local Pickup" during checkout.

  • We will notify you via email or phone when your order is ready for pickup.

​

6. Shipping Restrictions & International Orders

  • P.O. Boxes & APO/FPO: Large parts or freight shipments cannot be delivered to P.O. Boxes or military addresses. Please provide a physical street address.

  • International Shipping: Currently, our standard checkout process serves the contiguous United States. For international shipping inquiries, please contact our team directly for a custom freight quote

​​

Need Help with Your Shipment?

If you have questions about shipping options or need assistance selecting the right part for your equipment, reach out to our support team : Phone: (801) 669-6961

bottom of page