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Return & Exchange Policy

At Down Route 66, we aim to ensure you get the exact heavy equipment, forklift, and telehandler parts you need to keep your operations running smoothly. If you are not completely satisfied with your purchase, or if you ordered the wrong part, we are here to help.

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1. Return Policy Overview

  • Return Window : You may return eligible items within 30 days from the date of delivery.

  • Item Condition : To be eligible for a return, parts must be unused, uninstalled, in their original condition, and in the original packaging with all manuals, tags, and accessories included.

  • Proof of Purchase : A copy of the receipt or order confirmation is required for all returns.

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2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Electrical parts or electronic components that have been opened or installed.

  • Custom-ordered, modified, or specially manufactured parts.

  • Clearance, final sale, or closeout items.

  • Items showing signs of installation, wear, or fluid contamination (e.g., hydraulic oil, grease).

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3. Restocking Fees & Shipping Costs

  • Restocking Fee: Returns for reasons other than manufacturer defect or our shipping error (e.g., wrong part ordered, changed mind) are subject to a 15% to 20% restocking fee to cover handling and re-inspection costs.

  • Return Shipping Charges: Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., damaged in transit or incorrect item shipped).

  • Original shipping costs are non-refundable.

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4. How to Initiate a Return or Exchange

  1. Contact Customer Support: Call us at (801) 669-6961 or contact us through our website to request a Return Merchandise Authorization (RMA) number.

  2. Pack Your Item: Securely pack the item in its original box along with the RMA form and invoice.

  3. Ship the Return: Send the package to the return address provided by our customer support team. We strongly recommend using a trackable shipping service or purchasing shipping insurance for high-value heavy equipment parts.

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5. Exchanges

If you received a defective part or ordered the incorrect component and need a replacement:

  • Contact us immediately to arrange an exchange.

  • If the replacement part is needed urgently, you may place a new order while your returned item is being processed for a refund.

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6. Refunds & Inspection

  • Once your return is received and inspected by our warehouse team, we will send you an email notification regarding the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–7 business days (minus any applicable restocking or shipping fees).

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7. Damaged or Incorrect Items Received

If your order arrives damaged during transit or if you received the wrong part :

  • Contact us within 48 hours of delivery.

  • Please provide photos of the damaged item and packaging.

  • We will send a replacement or issue a full refund, including return shipping costs.

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Questions?

If you have any questions regarding fitment, part numbers, or our return policy, please call us before placing your order :​Phone: (801) 669-6961

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